You can reach our support team via email at support@nuevalife.com or via live chat available inside your Back Office (lower-right corner).

Yes. Nueva reserves the right to update policies, pricing, and programs.

The most current information is always available through official Nueva platforms.

Nueva is a lifestyle-driven wellness brand focused on high-quality, science inspired products and experiences. Every product is created with clean formulations, rigorous quality control, and a people-first mission that blends wellness, freedom, and opportunity.

You can enroll as a Retail Customer or Social Marketer through a referral link or at nuevalife.com.

You may update your email, password, billing, and shipping information directly in your Back Office. For assistance, contact Customer Support.

If you experience login or account access issues, please contact Customer Support for assistance.

A Customer simply purchases Nueva products for personal use at standard or subscription pricing and does not earn commissions.

A Social Marketer can share products, earn commissions on qualifying sales, and access a personalized website, training, and tools to build a business.

Both options let you enjoy Nueva products — the difference is whether you simply shop or choose to share and earn.

An account is required to purchase products. You may register as either a Retail Customer or a Social Marketer. Guest checkout is not available, so all orders remain securely linked to an account.

Orders begin processing quickly, so changes or cancellations may not always be possible. Please contact Customer Support as soon as possible if you need assistance.

Orders can be placed directly through our website via a Social Marketer’s replicated website or shared cart link. You can also place an order by logging in to your Back Office at user.nuevalife.com. From the left-hand menu, select:

• Shop Body n Beauty → Nueva Body, Nueva Beauty, and Collection Sets
• Shop Nueva → Nueva Nitro, Nueva Snow Slim, Nueva Snow Collagen, Nueva Morning, and Nueva Travel

Add your items to the cart and proceed to checkout.

Standard delivery typically takes 5–10 business days within the United States and Canada. Delivery times may vary based on location, carrier, or order volume. Once your order ships, a tracking ID will be available in your Back Office.

Once your order ships, you’ll receive a confirmation email with tracking details so you can follow your package in real time. You can also log in to your Back Office, go to Account → Order History, and select the Tracking ID associated with your order.

Yes, at this time we only ship within the United States and Canada. Availability may vary by product category.

Subscriptions can be managed directly through your Back Office account or by contacting Customer Support.

Yes. Nueva offers subscriptions on most products for convenience and savings.
Subscriptions are:

• Completely voluntary
• Flexible — you may modify or cancel at any time
• Fully disclosed with clear billing and cancellation terms
• No penalties for canceling or adjusting a subscription

Orders are processed quickly. If you need to change or cancel an order, contact Customer Support immediately via live chat or email. Once an order has shipped, it cannot be canceled, but eligible products may still be returned under the 30-Day Empty Bottle Guarantee.

Nueva offers a 30-Day Empty Bottle Guarantee on physical products.
Customers and Social Marketers may return eligible products within 30 days of delivery for a full refund (excluding shipping charges), even if the product is empty.

Refunds apply only to purchases made directly through official Nueva websites. Shipping fees are non-refundable.

To request a refund, customers or Social Marketers must contact support@nuevalife.com and provide their Order ID for verification and processing.

Ingredient lists and usage details are provided on product packaging and official product pages. Customers and Social Marketers must not make unauthorized medical claims. Products are not intended to diagnose, treat, cure, or prevent any disease.

Nueva products are designed for daily wellness support when used as directed. Always follow the suggested use instructions and consult your healthcare provider if you have questions.

All Nueva products are produced in GMP-certified facilities and undergo multi-stage safety testing, ingredient screening, and third-party lab verification for purity, potency, and consistency.

We love hearing from our community. You can share your experience inside our Social Retail Facebook Group or email us at support@nuevalife.com.

Each product page includes detailed descriptions, key benefits, and suggested use to help guide your decision. You can also reach out to Customer Support or connect with a Social Marketer for general guidance.

Individual experiences vary based on the person, product, and consistency of use. Some people notice differences within a few weeks, while others may take longer. Consistent daily use is key.

Yes. Many Nueva products are designed to complement one another. For personalized guidance, we recommend consulting your healthcare provider.

If you are taking medications or managing a health condition, consult your healthcare provider before starting any new supplement.